Returns & Refund Policy

We aim to please. If you are not completely satisfied with your purchase, then simply return the unused product(s) in its original unbroken packaging within 14 days of your receipt (of the order) for a refund.
Once we receive your returned order, then we will process your refund of the value of your purchase.
Please take special note of the following conditions for returns of in stock items:
  • We cannot refund the original freight charges as that cost is not recoverable.
  • You will need to arrange for and pay the freight cost for the return of the item(s).
  • All returned items must be free from damage and in their original, unbroken packaging, accompanied by all previously enclosed documentation. If these conditions are not met, then it will not be possible to receive a refund.
  • All returned items are your responsibility until we receive them at the warehouse. We ask that you carefully pack all returned items to prevent any damage to the products and/or the original packaging.
     
    Our return address is:
    Michal Gelbard
    20th Almog St Ramat Efal
    Postal 5296000
    Ramat Gan
    Israel
     
     
    Damaged items
    While we take the utmost care in packaging your items for delivery, we understand that sometimes mistakes occur in transit. Should there be any damage or breakage, please report it to us via email or telephone within 3 days in order for you to be eligible for a replacement. Our telephone number is 036355335 and our email address is: info@michalgelbard.com
     We ask that you keep all the packaging materials as well as the damaged or broken pieces, so that you can send us a photo of the same. We will then be able to file a claim and also provide you with a replacement free of charge.
     
    Exchange
     If you wish to exchange a purchased item for another one, then you will need to make a new order online and also return the original product for a refund. Please be sure to read our conditions governing returns for more details.
     
    Contact information
     If you require additional information, please feel free to contact us at Michal Gelbard as follows:
     
    Email: info@michalgelbard.com
    Mail:
    Michal Gelbard
    20th Almog St Ramat Efal
    Postal 5296000
    Ramat Gan
    Israel
    Telephone: +97236355335