Shipping Policy

 At our studio we produce quality handcrafted dinnerware, vases, and accent (decorative beauty) pieces. Quite naturally we want to share our products globally! We carefully package all orders using the best packing materials and techniques to ensure that your products get to you in perfect condition.

 All items are manufactured and shipped from Israel. We send all our orders by way of registered air mail. You will also receive a tracking code to give you peace of mind as your order makes its way from our warehouse to your home by courier (please note that some destinations do not allow for courier services(. Please see the estimated times for all our processes below. Kindly note that there may be shipping delays due to customs requirements, postal considerations or holiday schedules.

 

3 – 5 business days

 Domestic:  4 – 9   business days

International* : 5 – 14  business days

* Customs fees may be assessed.

 

If your country charges customs fees (or import duties), then you will need to pay these charges. We ask that you check your national customs board or authority to find out more details about the rates and fees (if applicable).

 

• If you require express shipping, please be sure to contact us at info@michalgelbard.com before placing your order. We will then send you a price quote and the estimated processing time.

• We love to help you celebrate those special persons in your life! At the online checkout, please let us know if your purchase is a gift. You need to write your recipient’s information in the shipping address fields. You can also write your personalized message in the note section- just remember to sign your name so that they’ll know who to thank! We will be sure to add that special touch by also gift-wrapping your order. You can rest assured that your invoice will not be sent with the gift.

• Please note that we cannot change any aspects of your order (size, color, number of items, delivery address, or payment method) once it has been submitted. 

• If, for some reason your country is not a shipping option at checkout, please contact us at info@michalgelbard.comso that we can give you a quote and an alternate payment method.  You will be sent a tracking number via email as soon as we have shipped your order.

 

 

 Delayed deliveries

On the rare occasion that a package goes missing in transit, we will do all that we can to locate the same. However if our postal service deems your package to be lost, then we will send you a replacement free of charge. If we do not have a perfect replacement, then we will refund you the value of the item plus any freight cost.

Kindly note that it may take up to 60 days from the date our postal service commences investigation to declare a package officially lost. Our postal service would also ask you to give them a non-delivery declaration.

 

If your order is returned to us due to an incomplete delivery, then you would need to pay the second delivery fee before we will send the package to you once more.

 Please note that:

• If no one is available to collect your package, then a note indicating the day of the next delivery attempt will be left in your mailbox by the courier service. Another attempt will be made to deliver your package. You will have up to three delivery attempts made by the courier before your package is returned to us. Please feel free to contact the courier service directly to set up alternate delivery arrangements.
• Our courier service providers do not deliver packages to a PO box.