At our studio we produce quality handcrafted dinnerware, vases, and accent (decorative beauty) pieces. Quite naturally we want to share our products globally! We carefully package all orders using the best packing materials and techniques to ensure that your products get to you in perfect condition.
All items are manufactured and shipped from Israel. We send all our orders by way of registered air mail. You will also receive a tracking code to give you peace of mind as your order makes its way from our warehouse to your home by courier (please note that some destinations do not allow for courier services(. Please see the estimated times for all our processes below. Kindly note that there may be shipping delays due to customs requirements, postal considerations or holiday schedules.
|Order Type||Estimated Selection/Creation Time|
|In stock (ready to ship)||3 – 5 business days|
|Made-to-order||7 – 14 business days|
|Shipping Type||Estimated Shipping Time|
|Domestic||4 – 9 business days|
|International*||5 – 14 business days|
* Customs fees may be assessed.
Customs fees or import duties
If your country charges customs fees (or import duties), then you will need to pay these charges. We ask that you check your national customs board or authority to find out more details about the rates and fees (if applicable).
On the rare occasion that a package goes missing in transit, we will do all that we can to locate the same. However if our postal service deems your package to be lost, then we will send you a replacement free of charge. If we do not have a perfect replacement, then we will refund you the value of the item plus any freight cost.
Kindly note that it may take up to 60 days from the date our postal service commences investigation to declare a package officially lost. Our postal service would also ask you to give them a non-delivery declaration.
If your order is returned to us due to an incomplete delivery, then you would need to pay the second delivery fee before we will send the package to you once more.
Please note that:
We have two return policies: one for our in stock items and another for our made-to-order items.
We aim to please. If you are not completely satisfied with your purchase, then simply return the unused product(s) in its original unbroken packaging within 14 days of your receipt (of the order) for a refund.
Once we receive your returned order, then we will process your refund of the value of your purchase.
Please take special note of the following conditions for returns of in stock items:
We aim to give you the best customer service. If you are not completely satisfied with your purchase, then simply return the unused product(s) in its original unbroken packaging within 14 days of your receipt (of the order) for a refund.
Our made-to-order dinnerware pieces are exquisitely handcrafted according to your unique requirements. As these are custom pieces, we assess a 25% re-stocking fee on the value of the purchase.
Please take special note of the following conditions for returns of made-to-order items:
Our return address is:
20th Almog St Ramat Efal
While we take the utmost care in packaging your items for delivery, we understand that sometimes mistakes occur in transit. Should there be any damage or breakage, please report it to us via email or telephone within 3 days in order for you to be eligible for a replacement. Our telephone number is 036355335 and our email address is: [email protected]
We ask that you keep all the packaging materials as well as the damaged or broken pieces, so that you can send us a photo of the same. We will then be able to file a claim and also provide you with a replacement free of charge.
If you wish to exchange a purchased item for another one, then you will need to make a new order online and also return the original product for a refund. Please be sure to read our conditions governing returns for more details.
If you require additional information, please feel free to contact us at Michal Gelbard as follows:
Email: [email protected]
20th Almog St Ramat Efal