Shipping & Returns

Shipping Policy:

 

At our studio we produce quality handcrafted dinnerware, vases, and accent (decorative beauty) pieces. Quite naturally we want to share our products globally! We carefully package all orders using the best packing materials and techniques to ensure that your products get to you in perfect condition.

 

All items are manufactured and shipped from Israel. We send all our orders by way of registered air mail. You will also receive a tracking code to give you peace of mind as your order makes its way from our warehouse to your home by courier (please note that some destinations do not allow for courier services(. Please see the estimated times for all our processes below. Kindly note that there may be shipping delays due to customs requirements, postal considerations or holiday schedules.

 

Order Type Estimated Selection/Creation Time
In stock (ready to ship)  3 – 5 business days
Made-to-order  7 – 14 business days
Shipping Type Estimated Shipping Time
 Domestic 4 – 9   business days
International* 5 – 14  business days

* Customs fees may be assessed.

 

Customs fees or import duties

If your country charges customs fees (or import duties), then you will need to pay these charges. We ask that you check your national customs board or authority to find out more details about the rates and fees (if applicable).

 

Special Conditions

 

  • If you require express shipping, please be sure to contact us at [email protected] before placing your order. We will then send you a price quote and the estimated processing time.

 

  • We love to help you celebrate those special persons in your life! At the online checkout, please let us know if your purchase is a gift. You need to write your recipient’s information in the shipping address fields. You can also write your personalized message in the note section- just remember to sign your name so that they’ll know who to thank! We will be sure to add that special touch by also gift-wrapping your order. You can rest assured that your invoice will not be sent with the gift.

 

  • Please note that we cannot change any aspects of your order (size, color, number of items, delivery address, or payment method) once it has been submitted.

 

  • If, for some reason your country is not a shipping option at checkout, please contact us at [email protected]so that we can give you a quote and an alternate payment method.  You will be sent a tracking number via email as soon as we have shipped your order.

 

 

Undelivered packages

 

Delayed deliveries

On the rare occasion that a package goes missing in transit, we will do all that we can to locate the same. However if our postal service deems your package to be lost, then we will send you a replacement free of charge. If we do not have a perfect replacement, then we will refund you the value of the item plus any freight cost.

 

Kindly note that it may take up to 60 days from the date our postal service commences investigation to declare a package officially lost. Our postal service would also ask you to give them a non-delivery declaration.

 

 

Failed deliveries

If your order is returned to us due to an incomplete delivery, then you would need to pay the second delivery fee before we will send the package to you once more.

 

Please note that:

 

  • If no one is available to collect your package, then a note indicating the day of the next delivery attempt will be left in your mailbox by the courier service. Another attempt will be made to deliver your package. You will have up to three delivery attempts made by the courier before your package is returned to us. Please feel free to contact the courier service directly to set up alternate delivery arrangements.
  • Our courier service providers do not deliver packages to a PO box.

 

 

 

Returns and Exchange Policy

 

 

Returns

We have two return policies: one for our in stock items and another for our made-to-order items.

 

In stock

We aim to please. If you are not completely satisfied with your purchase, then simply return the unused product(s) in its original unbroken packaging within 14 days of your receipt (of the order) for a refund.

Once we receive your returned order, then we will process your refund of the value of your purchase.

Please take special note of the following conditions for returns of in stock items:

  • We cannot refund the original freight charges as that cost is not recoverable.
  • You will need to arrange for and pay the freight cost for the return of the item(s).
  • All returned items must be free from damage and in their original, unbroken packaging, accompanied by all previously enclosed documentation. If these conditions are not met, then it will not be possible to receive a refund.
  • All returned items are your responsibility until we receive them at the warehouse. We ask that you carefully pack all returned items to prevent any damage to the products and/or the original packaging.

 

Made-to-order

We aim to give you the best customer service. If you are not completely satisfied with your purchase, then simply return the unused product(s) in its original unbroken packaging within 14 days of your receipt (of the order) for a refund.

Our made-to-order dinnerware pieces are exquisitely handcrafted according to your unique requirements. As these are custom pieces, we assess a 25% re-stocking fee on the value of the purchase.

Please take special note of the following conditions for returns of made-to-order items:

  • We cannot refund the original freight charges as that cost is not recoverable.
  • You will need to arrange for and pay the freight cost for the return of the item(s).
  • All returned items must be free from damage and in their original, unbroken packaging, accompanied by all previously enclosed documentation. If these conditions are not met, then it will not be possible to receive a refund.
  • All returned items are your responsibility until we receive them at the warehouse. We ask that you carefully pack all returned items to prevent any damage to the products and/or the original packaging.

 

 

Our return address is:

Michal Gelbard

20th Almog St Ramat Efal

Postal 5296000

Ramat Gan

Israel

 

 

Damaged items

 

While we take the utmost care in packaging your items for delivery, we understand that sometimes mistakes occur in transit. Should there be any damage or breakage, please report it to us via email or telephone within 3 days in order for you to be eligible for a replacement. Our telephone number is 036355335 and our email address is: [email protected]

 

We ask that you keep all the packaging materials as well as the damaged or broken pieces, so that you can send us a photo of the same. We will then be able to file a claim and also provide you with a replacement free of charge.

 

Exchange

 

If you wish to exchange a purchased item for another one, then you will need to make a new order online and also return the original product for a refund. Please be sure to read our conditions governing returns for more details.

 

 

 

Contact information

 

If you require additional information, please feel free to contact us at Michal Gelbard as follows:

 

Email: [email protected]

Mail:

Michal Gelbard

20th Almog St Ramat Efal

Postal 5296000

Ramat Gan

Israel

Telephone: +97236355335